faq's

Every Lovestar piece is made in partnership with small ateliers and artisans across Australia and beyond.

We work mostly with natural, enduring materials - glass, clay, brass, linen, and cotton - chosen for their tactile beauty and longevity.

Each product page includes specific care notes. Please read these carefully.

Every Lovestar object is handmade, meaning no two pieces are identical. These subtle variations in colour, texture, or form are intentional — the mark of the maker, and part of the object’s soul.

Luxury is human-perfect.

Some pieces belong to our Core Range and will return seasonally. Others - known as Collector Drops - are limited editions, made in small runs and never repeated.

Yes. Lovestar ships worldwide with carefully chosen partners. Each order is packed with intention - recyclable materials, custom tissue, and lots of love and care. You’ll receive a tracking link once your order has been dispatched.

We aim to dispatch within 3–5 business days for in-stock items. Pre-order and small-batch pieces may take longer due to their handmade nature. Full details are on each product page.

We promise: the wait is worth it.

We accept exchanges / credit notes within 14 days of delivery if your item is unused and in original packaging. As each piece is handmade, minor variations are not considered faults — they are part of the Lovestar story. Please contact hello@lovestarworld.com for guidance.

We believe sustainability begins with sentiment. By creating fewer, better things that carry longevity, we encourage mindful consumption. Packaging is recyclable, production is small-batch, and makers are treated with respect. Care is our true luxury.

Join us on Instagram @lovestar.world, subscribe to The World of Lovestar (our monthly newsletter of objects, rituals, and reflections), or attend one of our sensory pop-ups.

For customer care: hello@lovestarworld.com

We read every message with care — please allow up to 48 hours for a reply.

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