Privacy Policy

Lovestar Australia Pty Ltd ABN 466 166 928 098 (“Lovestar”, “we”, “us” and “our”) is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information from you in various ways, including:

When you visit our website, www.lovestarworld.com
When you contact our customer services, make a complaint, provide feedback, submit an enquiry, request a call-back, or request a product replacement.
When you sign up for promotions, newsletters, or other marketing communications.
When you make a purchase through our online store, including your name, address, email address, phone number/s, and credit card details.
When you browse our website, including your computer’s internet protocol (IP) address.

2. Use of Personal Information

We use your personal information for the following purposes:

To respond to your complaints, feedback, enquiries, or to send you information or replacement products.
To keep you informed of our latest business news, promotions, events, or products, and to send newsletters and updates.
To complete your orders and keep you informed of future online store promotions and marketing initiatives.
To collect aggregate information on how visitors are experiencing our website and to customise our website to suit personal requirements.

3. Disclosure of Personal Information

We may disclose your personal information to the following parties:

Organisations with whom we have arrangements or agreements for promoting our products or services.
Our employees, agents, logistics providers, contractors, and external advisers.
Organisations contracted by us to perform certain services, including website maintenance.
Legal advisors when necessary.
Other parties as authorised or required by law.

4. Security of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you, subject to certain exceptions. To request access or correction, please contact us in writing.

6. Maintenance of Personal Information Quality

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If you find that your information is not up-to-date or accurate, please inform us so we can update our records.

7. Policy Updates

This Privacy Policy may change from time to time, and the latest version will be available on our website.

8. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us through our contact page.

We will review and respond to your enquiry in a timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance. For more information, please visit www.oaic.gov.au

We are committed to managing your personal information in a professional and responsible manner and to complying with all relevant privacy laws and regulations.